Foshan Kyatt Hotel Furniture Pre-sales, In-sales, After-sales Service Specific Plan
Pre-sales Service Specific Plan
Objective: To provide customers with personalized and professional furniture solutions, ensuring order accuracy and customer satisfaction.
Service Content:
Demand Research and Analysis: Detailed understanding of customer hotel decoration requirements, style preferences, budget, etc., through methods such as phone calls, emails, or meetings.
On-site Inspection and Design: Arrange professional designers to conduct on-site surveys at the customer's hotel, collect space dimensions and design layout requirements, and develop furniture design solutions tailored to the actual situation.
Sample Making: Produce sample furniture according to customer requirements, including bedside tables, wardrobes, dressing tables, etc., to demonstrate design effects and material quality.
Budget Quotation: Provide detailed furniture lists and budget quotations, including design fees, material costs, processing fees, etc., to ensure that customers have a clear understanding of project costs and expected results.
In-sales Service Specific Plan
Objective: To strictly control production progress and quality, ensuring on-time delivery of orders and excellent product quality.
Service Content:
Production Progress Tracking: Establish a professional project management team to track production progress throughout, communicate timely, and solve any production issues that may arise.
Quality Management: Establish a strict quality control system for raw material procurement, production processes, finished product inspection, etc., to ensure that product quality meets customer requirements.
Regular Progress Reports: Provide weekly production progress reports to customers, including production progress, quality inspection status, estimated delivery dates, etc., to keep customers informed of the manufacturing status of their orders.
After-sales Service Specific Plan
Objective: To provide comprehensive after-sales support, ensuring customer satisfaction and long-term cooperation.
Service Content:
Logistics Arrangement: Assist customers in handling logistics arrangements for goods transportation, provide all necessary documents and information for sea freight, and ensure safe delivery of goods to the customer's designated location.
On-site Installation Service: Arrange a professional installation team to go to the customer's hotel for furniture installation, and ensure efficient completion of installation work.
Warranty Period Service: Provide a one-year warranty period service. For furniture faults or damage caused by quality issues, we will provide free repair or replacement services.
After-sales Maintenance: Establish an after-sales service team responsible for resolving any issues encountered by customers during use, and provide timely maintenance and upkeep services to ensure long-term customer satisfaction with the products.